Customer Support
We're here to help. Find answers to common questions or get in touch with our UK-based support team.
Telephone Banking
Speak to our UK-based customer service team for account queries, disputes, and general support.
0800 024 1234
Mon–Fri: 8am–8pm • Sat: 9am–5pm • Sun: 10am–4pm
Secure Messaging
Send us a message through your Online Banking portal. Average response within 2 hours during business hours.
Available in Online Banking
Log in → Help → Send a Message
Email Support
For non-urgent queries, complaints, or document submissions. Please do not include sensitive account details.
support@paramountsavings.co.uk
Response within 1 business day
Browse Help Topics
Accounts & Payments
Current accounts, savings, transfers, and standing orders
Cards & Security
Card management, PIN changes, and fraud prevention
Loans & Mortgages
Personal loans, car finance, and mortgage queries
Insurance
Home, car, travel, and life insurance
Investments & Pensions
ISAs, pensions, and managed portfolios
Accessibility
Alternative formats and assistive technology support
Frequently Asked Questions
How do I reset my Online Banking password?
Visit the login page and select 'Forgotten details?'. You will need your registered email address and the mobile number linked to your account. A one-time passcode will be sent to verify your identity.
How do I report a lost or stolen card?
Call our 24/7 card fraud line on 0800 024 1234 immediately. You can also freeze your card instantly via the Paramount Savings mobile app under Card Management.
How long do bank transfers take?
Faster Payments typically arrive within 2 hours (usually within seconds). BACS transfers take 3 working days. International SWIFT transfers take 3–5 working days depending on the destination.
How do I change my registered address?
Log in to Online Banking, go to Profile → Personal Details, and update your address. We may require proof of address for regulatory verification.
What are your overdraft fees?
Paramount Savings charges a single flat daily rate on arranged overdrafts with no setup or monthly maintenance fees. Unarranged borrowing is subject to a capped monthly charge. Full details are available on our overdraft page.
How do I make a complaint?
We take all complaints seriously. You can file a formal complaint via Secure Messaging, email complaints@paramountsavings.co.uk, or call our dedicated complaints team on 0800 024 5678. We aim to resolve complaints within 8 weeks in line with FCA requirements.
Not satisfied with our service?
We take all feedback seriously. If you're unhappy, our complaints team will investigate and respond within 8 weeks in line with FCA guidelines.