Cookies Policy

Last updated February 2023

Our Cookies policy explains how we use cookies and similar tracking technologies. It also explains the choices you can make about whether we can put some types of cookies on your PC, tablet, or mobile phone.

In this policy, where we say 'cookies' it can also mean similar tracking technologies that collect data while you use our websites and mobile apps, and when you receive, open or respond to emails we send you. More information on the tracking we use in our emails, including how you can stop it, can be found in the Email Tracking section below.

Data we collect will be held by Lloyds Bank. We use this data to:

• Protect you from fraud and keep improving security.
• Study how people use our websites and apps and our other services, so we can improve them.
• Decide which of our products, services and offers may be relevant for you.
• Tailor the marketing you see on social media, apps, and other websites.

We may share this data with other companies in the Group. We also share some data with outside organisations. Some of them may place their own cookies on your device when you visit our website. You can find out more about how we share data – and who we share it with – in our Privacy notice.

We do not sell the personal information we have about you to outside organisations.

Understanding Cookies

Cookies are small files that are sent to your computer, mobile phone, or tablet when you visit a website. They stay on your device and are sent back to the website they came from when you visit it again. Cookies collect data and send it to us while you use the site. These are written into mobile apps and web pages that you go to on your device.

Multiple users - Keep in mind if more than one person uses your device, the choices set up by other people will apply to you as well unless you change them. For example, if you share a computer with your family, you may see ads based on sites they have visited as well as sites you have visited.

Session and persistent cookies

All cookies are either session cookies or persistent cookies:

• Session cookies last for the length of your visit to a website. They delete themselves when you close your browser and can help with security. For instance, they can keep you logged on as you move around a website.
• Persistent cookies stay on your device when you close your browser. They are used for many jobs. For instance, they can remember your User ID for websites where you log on. They can also store your choices for when you go back to a website.

Organisations find them useful to see how people use their websites. They can also be used to tailor the ads and marketing you see on social media, apps, and other websites.